BEFORE YOU GO
How do I get to Zrće Beach?
The island of Pag is connected to the mainland by a bridge on the southern side and by the Prizna–Žigljen ferry on the northern side. You can use our shared bus transport or travel on your own by car, train, or plane.
What is the minimum age to attend the festival?
Entry to the festival is allowed for persons aged 18 and over.
When will I receive information about travel, accommodation, and ticket pickup?
Travel information will be sent by email no later than 7 days before the start of the festival. Please make sure the email address provided during booking is correct.
CLUBS
Which clubs host the festival?
Papaya, Aquarius, NOMAD and AURA.
Which currency is used on site?
Since January 1, 2023, only euros are accepted in Croatia. Euros are accepted in all shops, bars, restaurants, and festival venues. Card payments (including mobile payments) are also accepted in all clubs.
There is an ATM available in the festival area. ATMs and exchange offices are also available in Novalja.
TICKETS
What does a VIP ticket include?
With a VIP ticket, you get priority entry to clubs, a better view of the stage, and the option to reserve a table (subject to availability).
Is it possible to resell or transfer purchased tickets?
Accommodation packages may be transferred to another person upon request (subject to approval).
Standalone tickets are generally non-transferable and non-refundable. In exceptional cases, a name change may be allowed no later than 7 days before the start of the festival and may be subject to an administrative fee.
Is it possible to cancel purchased services?
Travel packages (accommodation + ticket) may be cancelled in accordance with our Terms & Conditions. Cancellation fees apply depending on the date of cancellation.
Standalone tickets are generally non-refundable after purchase.
What happens if the festival program changes?
The lineup and schedule are subject to change. Changes to the program do not entitle the customer to a refund.
TICKET PICKUP
Where and when can I collect my purchased tickets?
Purchased tickets are exchanged on site for a festival wristband. Please read the current travel instructions for the latest pickup location and opening hours.
Who can collect the tickets on site?
The person who made the booking can collect the tickets and must present a valid ID. Alternatively, all travelers may collect their wristbands together if they arrive at the pickup point at the same time.
My festival/city bus wristband broke — can it be replaced?
Yes — bring the broken wristband to the pickup point and we will issue a new one. Lost wristbands cannot be replaced.
Will tickets for individual events be available on site?
If club capacities allow, yes. Please note that tickets for individual events are very limited and queues may form in front of clubs.
CITY BUS
Where can I find city bus stops and the timetable?
Check the current overview of city bus routes and stops.
How much does a city bus ride cost and how do I pay?
Please note that city buses have limited capacity and priority is given to holders of multi-day passes. The price of one round trip is €7, payable by card directly to the driver when boarding the city bus.
Can I purchase the city bus pass on site?
City bus tickets can also be purchased online as a standalone service no later than the first day of the festival.
ACCOMMODATION
When is check-in available?
Check-in takes place between 15:00 and 21:00.
Early check-in is not possible.
Festivals follow one another closely, and our Croatian partner requires sufficient time to prepare and clean all rooms.
I have an issue with my accommodation — who should I contact?
Contact your host first — they can usually fix things quickly. If needed, you can also message us on Instagram.
What if the booking holder does not arrive at the accommodation?
Without prior notification of a new contact person, check-in will not be possible. (The change must be reported no later than 4 days before the start of the festival.)
PAYMENTS
How can I pay?
You can pay online using the available payment methods shown at checkout (card payments are typically supported).
Will I receive an invoice or confirmation?
Yes — after successful payment, you will receive an order confirmation by email. If an invoice is available for your purchase, it will be issued according to the details provided during checkout.
What if my payment fails or gets stuck?
If your payment fails, please try again or use a different payment method. If your payment seems “stuck” (e.g., pending), please do not create multiple orders — contact us and we’ll help you check the status.
When will I get my refund (if applicable)?
If a refund is approved under our Terms & Conditions, it will be returned to the original payment method. Processing times depend on the payment provider and your bank, but refunds are typically completed within a few business days after confirmation.
GENERAL
I lost my ID documents on site — what should I do?
Visit the police station in Novalja and obtain a loss report. Without it, you may have trouble crossing the border when returning home. In case of emergency, contact your country’s embassy in Zagreb.
